Short Answer
No proxy needed, direct connection works. GravitexAI supports direct access from China without any proxy or VPN.Network Access
Users in China
Direct Connection- โ No proxy or VPN required
- โ
Direct access to
api.gravitex.ai - โ Enterprise dedicated line with excellent quality
- โ Low latency, high stability
International Users
If youโre using GravitexAI from overseas:- ๐ Faster access speeds
- ๐ Direct international routing
- โก No additional configuration needed
Troubleshooting
In rare cases, you may encounter these issues:HTTPS Certificate Issues
HTTPS Certificate Issues
SSL/TLS certificate verification failedPossible causes: Incorrect system time, incomplete certificate chainSolutions:
- Check and sync system time
- Update system root certificates
- Try a different network
Connection Issues
Connection Issues
Connection timeout or unable to connectPossible causes: Local network restrictions, DNS resolution problemsSolutions:
- Change DNS server (e.g., 8.8.8.8 or 1.1.1.1)
- Check firewall settings
- Try mobile network
Alternative: HTTP Address
If you canโt resolve the above issues, we provide HTTP access as a fallback.FAQ
Why can China users connect directly?
Why can China users connect directly?
We use compliant enterprise dedicated lines to ensure stable, fast service access for users in China.
What's the difference between HTTPS and HTTP?
What's the difference between HTTPS and HTTP?
- HTTPS (recommended): Encrypted transmission, high security
- HTTP (fallback): Plain text, only use temporarily when HTTPS fails
How to check if network connection is working?
How to check if network connection is working?
Test with these commands:If you get a normal response, the network is working.
Network Optimization Tips
Improve access speed- ๐ Ensure accurate system time (avoid certificate errors)
- ๐ Use stable DNS (e.g., 8.8.8.8 or 1.1.1.1)
- ๐ก Prefer wired over Wi-Fi
- ๐ Regularly update root certificates
Support
For network issues, contact support:Email Support
bd@gravitex.ai - Technical support, fast response